Guest Experience Representative - Full Time

Job Type: Full Time (part time also available see HERE)

Location: Blend of on-hill & work from home shifts (or full time on-hill if you prefer)

Start Date: Mid-November 2022

 

Come and work in a fun and friendly environment at Mt Seymour, Vancouver’s family owned and operated resort. Ski or snowboard before or after work, make new friends for life and enjoy a close knit family feel with the Guest Experience department.

 

SUMMARY OF RESPONSIBILITIES:

Reporting to the Guest Experience Supervisors, the Guest Experience Representative is responsible for performing the day-to-day tasks required in the operation of the Guest Experience department. Working in some or all areas of the department (including Call Centre, Season Pass & Ticket Office, Lesson Check-in areas, & Mountain Host posts), the Guest Experience Representative will answer general inquiries about the products and services available, and will process sales of passes/tickets, rentals, lessons and camps, and will ensure guest satisfaction.

 

THIS POSITION IS RIGHT FOR YOU IF:

  • You genuinely enjoy helping guests with knowledge, purchases and questions.
  • You thrive in active and busy environments.
  • You love working in a family-oriented team, where your colleagues become your friends.
  • You love to ski or snowboard, or want to learn, and want to ski, snowboard, snowshoe, toboggan, or tube for FREE all season long, and enjoy many more great staff perks.
  • You want to share the stoke with our guests and keep the energy high.

 

WHAT WE REQUIRE FROM YOU:

  • Previous experience in a guest service or sales position (phone based customer service experience considered an asset).
  • Good computing skills and the capacity to learn new operating systems.
  • Knowledge of Siriusware Point of Sale (POS) is considered an asset.
  • Strong commitment to guest service.
  • Excellent interpersonal and communication skills, with the ability to use good perception and judgment for quickly resolving guest problems.
  • Positive attitude and self-starter with great initiative.
  • Supportive team member.
  • The ability to work well under pressure and in busy environments.
  • Ability to learn and take on many new tasks quickly.
  • Flexibility in your schedule during high volume periods of the winter season.

 

TERMS OF EMPLOYMENT:

  • Seasonal, November 2022 to March or April 2023
  • Opportunities for continued work throughout the Summer may be available 
  • Must be available weekends, holidays and some evenings 
  • Must be available to attend all on-hill training dates
  • Must adhere to all Covid-19 protocols currently in place by Mt Seymour (if applicable)
  •  

All employees receive an unrestricted complimentary staff season pass, including free us of the staff shuttle and many more perks!

Mt Seymour is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

To apply please submit a resume/CV and cover letter to recruitment@mtseymour.ca indicating the position you are applying for or complete the online application form.