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Terms & Conditions

 

    Season Passes


    As a season pass holder at Mt Seymour, I understand and hereby agree to the terms and conditions of carriage as follows:

    • Season pass quantities are limited and may sell out before the advertised dates
    • All sales are final, non-transferable, and non-refundable unless the Pass Protection/60-Day Guarantee was purchased and your claim is eligible as per the Terms & Conditions of the Pass Protection/60-Day Guarantee policy
    • Pass Protection/60-Day Guarantee must be purchased at the time of Season Pass purchase, or by November 15, 2022
    • Mt Seymour’s 60-Day Guarantee provides the assurance that if the winter season is reduced to less than 60 days due to unavailable terrain, 1% of the original season pass value will be credited for every day not operational under 60 days up to 60%. This monetary credit, based on the original season pass value, will be applied to the following year’s season pass
    • Season pass benefits do NOT apply to group rates or group bookings
    • The age of the season pass holder on November 1, 2022, must correspond with the category of the season pass purchased for the 2022/2023 season. If a season pass is purchased after November 1, 2022, then the current age of the pass holder applies
    • If you have an existing Mt Seymour RFID season pass, save the $5 card fee by renewing your pass online (for 2021/22 passes only) or over the phone (for 2019/20 or 2020/21 passes)
    • Students must be full-time students (12+ credits/3+ classes per week) for the duration of the 2022/23 fall OR winter semesters. A copy of your student enrollment letter stating your name, course name, semester dates, and full-time status must be provided before your pass will be activated. Paid co-op/internships/apprenticeships, Ph.D. & Graduate programs are no longer eligible. If you do not have access to your enrollment letter, a letter from the school administration stating the mentioned criteria on school letterhead will be accepted
    • Family Season Passes are restricted to one purchase per household, and all pass holders must reside at the same address
    • All season pass holders must sign a Release of Liability before using their pass. Parents or legal guardians must sign on behalf of children or youth under the age of 19
    • Mt Seymour is not responsible for the amount of usage by the pass holder
    • All new season passes will be mailed to the purchaser's address or can be picked up in person. Passes cannot be collected on behalf of another individual outside of your family members
    • A current photo showing true likeness will be required and kept on file for all season pass holders
    • I will present my season pass for inspection upon request
    • If I lose or break my season pass, I will notify Mt Seymour immediately, and if the pass is not found I will be required to pay a $15 replacement fee. I understand that Mt Seymour reserves the right to deny pass re-prints
    • If I forget my season pass, on the first occasion I can receive a complimentary area pass, but on all subsequent occasions, I will be required to pay a $5 fee
    • Season passes remain the property of Mt Seymour Resort and may be revoked for misuse or violation of the Alpine Responsibility code or other Terms & Conditions
    • Use of this season pass by anyone other than the registered pass holder, or alterations to the season pass, including the creation of counterfeit passes will result in cancellation of that pass as well as fines of up to $500 to the pass holder and any other individuals involved. Pass holders may also incur further consequences up to and including legal action
    • The personal information that you provide when purchasing your season pass is collected for processing your season's pass application, delivering information and materials related to your season's pass purchase, for other promotional purposes, and contact purposes in case of emergency. This information is collected for Mt Seymour’s internal use and will not be disclosed except as may be permitted or required by law

    RELEASE OF LIABILITY, WAIVER OF CLAIMS
    ASSUMPTION OF RISKS AND INDEMNITY AGREEMENT

    (hereinafter referred to as the “Release Agreement”)

    All Mt Seymour passes are sold subject to the Mt Seymour Release Agreement. This Release Agreement is between the Passholder and MT SEYMOUR RESORTS LTD. and its directors, officers, employees, instructors, guides, agents, representatives, independent contractors, subcontractors, sponsors, suppliers, hosts, volunteers, successors and assigns (all of whom are hereinafter referred as the "Releasees").

    BY SIGNING THIS DOCUMENT YOU WILL WAIVE OR GIVE UP CERTAIN LEGAL RIGHTS, INCLUDING THE RIGHT TO SUE FOR NEGLIGENCE, BREACH OF CONTRACT OR BREACH OF THE OCCUPIERS LIABILITY ACT OR CLAIM COMPENSATION FOLLOWING AN ACCIDENT

    PLEASE READ CAREFULLY!

    Electronic Transactions Act of British Columbia, SBC 2001, C:10 provides that a contract may be entered into by clicking on an appropriately designated icon on a computer screen, as is provided for this website! Persons purchasing a season pass for another, accept the Release Agreement as an agent of the pass holder. Please provide the pass holder a copy of this Release Agreement or have the pass holder read the agreement online.

    Tickets & Rentals

    • Ski/Ride & Snowshoeing weekend & holiday tickets and/or rentals are valid for 4 hours from the start time selected. Weekday tickets are valid from ticket start time until resort closing time.
    • Tubing & tobogganing tickets are valid for 2 hours from start time selected.
    • All tickets and rentals are non-refundable, and all sales are final.
    • No rain checks - we do not offer refunds in the event of rain, snow, or poor visibility. Guests are responsible for checking on weather conditions before purchase.
    • For tickets and/or rentals purchased in advance - if Mt Seymour is forced to close on the date of your visit due to unforeseen circumstances, your purchase will be rescheduled to an alternative date or refunded to your original method of payment.
    • Rental equipment is for single-day use only. Failure to return rental equipment may result in action from the RCMP and fees to the value of the equipment not returned.

    Notice to all users of these facilities:

    EXCLUSION OF LIABILITY – ASSUMPTION OF RISK – JURISDICTION

    THESE CONDITIONS WILL AFFECT YOUR LEGAL RIGHTS INCLUDING THE RIGHT TO SUE FOR NEGLIGENCE, BREACH OF CONTRACT OR BREACH OF THE OCCUPIERS LIABILITY ACTOR CLAIM COMPENSATION FOLLOWING AN ACCIDENT

    PLEASE READ CAREFULLY!

    The use of ski area premises and facilities and participation in activities at ski areas involves various risks, dangers, and hazards. It is a condition of your use of the premises and facilities and your participation in these activities that you assume all risk of personal injury, death, or property loss resulting from any cause whatsoever, including negligence, breach of contract, or breach of any duty of care on the part of the ski area operator. 

    Skiing, snowboarding, snowshoeing, tubing, tobogganing, sledding, cycling, hiking and all other recreational activities involves various risks, dangers and hazards including, but not limited to: boarding, riding and disembarking ski lifts; changing weather conditions; avalanches; exposed rock, earth, ice, and other natural objects; trees, tree wells, tree stumps and forest deadfall; the condition of snow or ice on or beneath the surface; variations in the terrain which may create blind spots or areas of reduced visibility; variations in the surface or sub-surface, including changes due to man-made or artificial snow; variable and difficult conditions; streams, creeks, and exposed holes in the snow pack above streams or creeks, cliffs crevasses; snowcat roads, road-banks or cut-banks; collision with lift towers, fences, snow making equipment, snow grooming equipment, snowcats, snowmobiles or other vehicles, equipment or structures; encounters with domestic and wild animals including dogs and bears; collision with other persons; loss of balance or control; slips, trips and falls; infectious disease contracted through viruses, bacteria, parasites, and fungi which may be transmitted through direct or indirect contact; accidents during snow school lessons; negligent first aid; failure to act safely or within one’s own ability or to stay within designated areas; negligence of other persons; and NEGLIGENCE ON THE PART OF THE OPERATOR and its directors, officers, employees, instructors, agents, representatives, volunteers, independent contractors, subcontractors, sponsors, successors and assigns.

    THE SKI AREA OPERATOR’S LIABILITY IS EXCLUDED BY THESE CONDITIONS PLEASE ADHERE TO THE ALPINE RESPONSIBILITY CODE AND BE RESPONSIBLE FOR YOUR OWN SAFETY IN ALL ACTIVITIES

    Lessons & Camps

    I understand and hereby agree to the terms and conditions of carriage as follows:

    • All sales are non-transferable and must comply with our cancellation policy
    Notice Given Reschedule Cancellation
    SINGLE DAY LESSONS MULTI DAY CAMPS
    48+ hours 2+ Weeks No Penalty

    Refund to original payment method less a $25 Admin Fee (per child / per camp or lesson)

    Within 48 hours Within 2 Weeks Cannot accommodate reschedule

    In the event of illness, a credit, less a $25 Admin Fee, will be considered with a doctor's note or Covid test result received within 7-days of the missed lesson.

    If you must cancel or reschedule your lesson and your request falls within the above terms and conditions, please contact Guest Services at 604-986-2261 (option 2) or email lessons@mtseymour.ca. If you are nearing the deadline date/time of our cancellation policy and cannot reach us via phone, please email us to ensure we have a record of your cancellation date/time. A member of our team will get back to you as soon as we can.

    • All lesson participants are subject to the Release of Liability and Assumption of Risk as printed on their Area Pass, Lift Ticket, or Season Pass and copied below.
    • Lesson, Area Pass, and/or Rentals must be used together on the same day and are not transferable
    • In the event of inclement weather, lesson participants can visit the conditions page on our website from 6.00am the morning of their lesson to determine if the lesson is going ahead. In the event that the lesson is canceled, guests may choose to have their lesson(s) rescheduled to a later date in the current season or receive a Mt Seymour e-gift card with the value of the missed lesson(s)
    • If Season’s Pass Holder discount was selected, participants agree to present their pass for inspection upon request
    • The personal information you provide upon registration is collected for the purpose of processing your lesson registration, delivering information and materials related to your lesson registration and for other promotional purposes, and contact purposes in case of emergency. This information is collected for our internal use and will not be disclosed except as may be permitted or required by law

    Notice to all users of these facilities:

    EXCLUSION OF LIABILITY – ASSUMPTION OF RISK – JURISDICTION

    THESE CONDITIONS WILL AFFECT YOUR LEGAL RIGHTS INCLUDING THE RIGHT TO SUE FOR NEGLIGENCE, BREACH OF CONTRACT, OR BREACH OF THE OCCUPIERS LIABILITY ACTOR CLAIM COMPENSATION FOLLOWING AN ACCIDENT

    PLEASE READ CAREFULLY!

    The use of ski area premises and facilities and participation in activities at ski areas involves various risks, dangers, and hazards. It is a condition of your use of the premises and facilities and your participation in these activities that you assume all risk of personal injury, death, or property loss resulting from any cause whatsoever, including negligence, breach of contract, or breach of any duty of care on the part of the ski area operator. 

    Skiing, snowboarding, snowshoeing, tubing, tobogganing, sledding, cycling, hiking and all other recreational activities involves various risks, dangers and hazards including, but not limited to: boarding, riding and disembarking ski lifts; changing weather conditions; avalanches; exposed rock, earth, ice, and other natural objects; trees, tree wells, tree stumps and forest deadfall; the condition of snow or ice on or beneath the surface; variations in the terrain which may create blind spots or areas of reduced visibility; variations in the surface or sub-surface, including changes due to man-made or artificial snow; variable and difficult conditions; streams, creeks, and exposed holes in the snow pack above streams or creeks, cliffs crevasses; snowcat roads, road-banks or cut-banks; collision with lift towers, fences, snow making equipment, snow grooming equipment, snowcats, snowmobiles or other vehicles, equipment or structures; encounters with domestic and wild animals including dogs and bears; collision with other persons; loss of balance or control; slips, trips and falls; infectious disease contracted through viruses, bacteria, parasites, and fungi which may be transmitted through direct or indirect contact; accidents during snow school lessons; negligent first aid; failure to act safely or within one’s own ability or to stay within designated areas; negligence of other persons; and NEGLIGENCE ON THE PART OF THE OPERATOR and its directors, officers, employees, instructors, agents, representatives, volunteers, independent contractors, subcontractors, sponsors, successors and assigns.

    THE SKI AREA OPERATOR’S LIABILITY IS EXCLUDED BY THESE CONDITIONS PLEASE ADHERE TO THE ALPINE RESPONSIBILITY CODE AND BE RESPONSIBLE FOR YOUR OWN SAFETY IN ALL ACTIVITIES

    School Programs

    Season pass discounts do not apply to school programs/rates.

    After the registration deadline, orders cannot be canceled or refunded. Students who change schools will be withdrawn and refunded.

    Students who are absent due to illness/ injury are eligible for a refund upon submitting a doctor’s note. If a doctor’s note is not submitted, students who are absent will have a remaining visit on their lesson tag, valid Monday-Friday for the current season, excluding Dec 17, 2022-Jan 2, 2023 and Feb. 17-20, 2023. There are no make-up rentals or lessons.

    Level 1 (Never Ever) students who miss the first lesson, must participate in a catch-up lesson ($15/ hour).

    Switching sports is subject to instructor availability and must be requested two weeks prior to the (first) lesson.

    Rental changes or add-ons must be requested at least two weeks prior to the (first) lesson.

    We will refund rentals if a student acquires their own gear after registering for lessons.

    If you are late, your activity will end as scheduled.

    If the mountain is closed due to inclement weather, we will reschedule your lessons. If this cannot be arranged, refunds will be provided.

    The complimentary School Program Season Pass is for grade 4-8 students registered in a four-day lesson program with their school. If the school program is refunded, the season pass will be voided. If a student is refunded for more than one visit, the School Program Season Pass will be voided.

    Snowshoe Tours

    Notice Given Reschedule Cancellation
    48+ hours No Penalty

    Refund to original payment method less a $25 Admin Fee (per participant / per tour)

    Within 48 hours Cannot accommodate reschedule

    A credit, less a $25 Admin Fee, may be considered with a doctor's note or Covid test result received within 7-days of the missed tour.