FAQ's
Who is Mt Seymour?
We are a Vancouver family-owned and operated ski hill delivering a relaxed West Coast feel only a 30-minute drive from downtown Vancouver. Mt Seymour is an extended family of passionate skiers and snowboarders who want to share our excitement for winter recreation with families and individuals across the Lower Mainland. In a time of buyouts and mergers, we pride ourselves on being independent and answerable only to our guests. Thank you for supporting a Canadian, family-owned, business. Learn more about our story here.
How do I get to Mt Seymour?
Please visit our Getting Here page.
What are the resort opening hours?
Visit our Hours of Operation page.
What are the current weather conditions on Mt Seymour?
Please visit our Conditions & Hours page.
Do I need winter tires to drive on Mt Seymour Road?
Please visit our Road Conditions page.
What do you offer for guests with a disability or diverse needs?
Mt Seymour accepts the Access 2 and CADS student membership card. This provides guests with a disability or unique needs, a complimentary area pass for their chaperone. To request a reloadable chaperone pass, please email info@mtseymour.ca with a copy of your Access 2 or CADS student membership card.
What time does the Call Centre open/close?
The Mt Seymour Call Centre is open throughout the Winter, between 8:30am - 8:00pm, 7 days a week. Hours will be reduced for slower parts of the season. Please call 604-986-2261 to speak to a member of the Guest Experience team. If you are inquiring about lessons, these are available to book online - check out our Lessons page for more details.
Please note: Hours of operation are subject to change without notice. The Call Center is operational during the off-season Mon-Fri between 9:00am - 4:00pm
What method of payment do you accept?
On-hill and online we accept Visa, Mastercard & Amex credit cards, and Canadian Visa debit cards. Interac Debit is accepted on-hill only. Cash is accepted in the retail locations and in the food and beverage outlets including Grillworks cafeteria, Rock Chute restaurant & Harold's Cafe. Please note that Guest Services & the Snowshoe Centre do not accept cash for ticket, pass or rental purchases.
How much parking is available?
Parking at Mt Seymour is limited. On weekends & holidays, parking is booked alongside your chosen activity. Alternatively, choose your activity alongside our convenient Shuttle Bus service and forget about parking altogether!
On weekdays and all evenings from 4:30 pm onwards, parking spaces are first come first serve.
Where can I catch the Mt Seymour Shuttle Bus?
Please visit our Shuttle Bus page.
Do I need to reserve seats on the Mt Seymour Shuttle Bus?
No - Season pass holders can board the bus on a first come first serve basis. All other users will require a pre-purchased shuttle bus ticket which can be purchased alongside your activity. For more information on shuttle bus rates and schedules please see our Shuttle Bus page.
Is the Mt Seymour Shuttle Bus wheelchair accessible?
No. Unfortunately, our shuttle buses are not wheelchair accessible at present. However, we do have accessible parking spaces available in P2, P3, and P4 parking lots at the top of the mountain.
The Shuttle Bus has not turned up - help!
Sometimes weather conditions and traffic, especially at peak periods, may delay the shuttle bus arriving at the scheduled time. If there is a major delay, information will be posted on our Today’s Conditions & Hours page.
What happens if the Shuttle Bus is full?
If your desired activity + shuttle time is unavailable, this means the bus has reached maximum capacity and you will need to book an alternative time slot. We ask that you please book your shuttle ticket ahead of time to avoid disappointment at the pick-up locations.
Does the Shuttle Bus run in the Summer?
No - the Mt Seymour Shuttle Bus is only available to the public during winter operations to service the resort. Check out our Getting Here page for more information on summer access.
Do you have lockers?
Yes - lockers are located in the Alpine Activity Centre (Rentals building) and the Cedar Room (Enquist Lodge). Small lockers are $1, large lockers are $2, and both fees are non-returnable. Please ensure you bring your own change, as the mountain is predominantly cash-free.
Do you allow Snow Skates or Ski Bikes?
Ski Bikes are not currently allowed. We will be trialing the use of Snow Skates on Sunday evenings from 5:30pm - Close, and anytime on Monday's. Snow Skates are currently not allowed outside of these specified times. Please note: a foot strap is required for lift loading when using Snow Skates.
Is there accommodation available on Mt Seymour?
No - Mt Seymour does not own or operate any nightly lodging, but there is plenty of quality accommodation nearby. We recommend you contact Vancouver's North Shore Tourism at www.vancouversnorthshore.com.
If you are interested in booking a group campsite located on Mt Seymour, please make your booking at www.camping.bcparks.ca, or call 1-800-689-9025.
I lost something at Mt Seymour - what do I do?
Please visit our Lost & Found page
Can I park overnight at Mt Seymour?
During the winter, overnight parking is permitted in Parking Lot 1 (P1) ONLY. Anyone wishing to leave their vehicle overnight must leave a note on the windshield including details such as the owner’s name and contact number, emergency contact number, destination, and expected return date/time. During the summer, overnight parking is permitted in Parking Lot (P2).
What are the hiking conditions for the Dog Mountain trail?
To assist BC Parks, Mt. Seymour Resorts has created and maintains a groomed pathway on the west side of the road from Parking Lot (P1) to the Information Shelter and First Lake/Dog Mountain trailhead. This wide pathway allows backcountry users to safely access the backcountry trails. The Dog Mountain & First Lake trail is maintained by Metro Vancouver, please refer to their website for up-to-date trail information.
For Mt Seymour maintained Snowshoe Trails and Snowshoe Rentals please visit our Snowshoe page.
For the status of all other Mount Seymour Provincial Park trails please refer to the BC Parks website.
Can I walk my dog on the Dog Mountain trail?
Yes! Dogs are welcome on all of the trails; however, you must keep them on a leash and clean up after them.
On-leash dogs are also welcome on the groomed trails maintained by Mt Seymour.
Please note: Dogs are NOT permitted on Mt Seymour's ski/snowboard runs or public snowshoe tours.
Are dogs welcome in the restaurant/cafeteria or shuttle bus?
Dogs are not permitted inside the cafeteria or restaurant, but dogs are welcome in the Rock Chute outdoor patio.
Dogs are not permitted on the shuttle bus.
Do you offer group discounts?
Yes - please visit our Group Activities page for more info.
Do I have to complete and sign a waiver of liability to visit Mt Seymour?
Yes - Mt Seymour requires a waiver of liability to be signed for all Season Pass, Ski/Snowboard Area Pass, Snowshoeing & Rental activities, and you will be prompted to complete this as part of the purchase process.
Each individual waiver type, once complete, is saved for the current winter season for each individual, and will not need to be completed again until the following new season. Parents/guardians will be required to sign on behalf of minors <19 years of age.
We strongly recommend that all users of our premises and facilities read our mountain safety guide HERE.