Guest Experience Call Center Representative

Title: Guest Experience Call Cener Representative (Full Time & Part Time) - This position requires working in person at the resort, and some remote working

Department: Guest Experience

Reports to: Guest Experience Supervisors & Manager

 

SUMMARY OF RESPONSIBILITIES:

Reporting to the Guest Experience Call Center Supervisors, the Guest Experience Call Center Representative is responsible for performing the day-to-day tasks required in the operation of the Guest Experience department. You will serve as the first point of contact for our guests, answering general inquiries about the products and services available, you will process sales of season passes, area pass tickets, rental equipment, ski and snowboard lessons & camps all while ensuring the highest level of guest satisfaction. Upon completion of training, shifts will be a mixture of on-hill and working from home.

 

THIS POSITION IS RIGHT FOR YOU IF:

You would enjoy helping our guests find and purchase their tickets and products in a quick and smooth process.

You are comfortable and effective at communicating with guests over the phone.

You are able to work shifts on-hill, as well as having an appropriate 'work from home' environment.

You have a high attention to detail and strong admin skills.

You can seamlessly complete tasks while dealing with challenging conversations.

You want to share the stoke with our guests and keep the energy high.

 

WHAT WE REQUIRE FROM YOU:

A positive and friendly attitude with excellent communication skills.

Previous phone based customer service experience.

A dedicated and quiet 'work from home' space, with reliable internet connection.

Good computing skills and the capacity to learn new operating systems.

Flexibility in your schedule during high volume periods of the winter season.

Availability to attend training in November, prior to the season commencing.

 

TERMS OF EMPLOYMENT:

Seasonal position, December thru to mid-April. Full time and part time available.

Hourly wage.

Complimentary Season’s pass and shuttle bus pass.

Range of industry discounts and perks.

 

Mt Seymour is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

To apply please submit a resume and cover letter to recruitment@mtseymour.ca indicating the position you are applying for or complete the online application form.