Guest Services – School Programs

Title: Guest Services – School Programs
Department: Sales & Marketing
Reports to: Schools and Groups Manager

Summary of Responsibilities:

Reporting to the Schools and Guest Services – School Programs role is responsible for preparing schools for lessons at the front desk of Rentals. When lesson check-in is complete, they help their Schools & Groups colleagues to complete various administrative tasks in the office.

Responsibilities:

• Keep Mt Seymour’s core purpose, ambition, and values in mind; We exist to create wow experiences!
• Assist schools during their visit: Greet organizers, record important information, provide program materials, answer questions, and address concerns.
• Work closely with Snow School’s Schools Lessons Supervisor to provide exceptional customer service.
• Open communication with Snow School, Rentals, Guest Services, and other departments.
• Assist the Schools & Groups team: Prepare program materials, and update the calendar. Other related duties as needed.

Requirements:

• Excited about winter sports and outdoor activities.
• Previous customer service experience.
• A positive can-do attitude.
• Punctual, with exceptional time management skills.
• Exceptional oral communication.
• Excellent interpersonal and administrative skills.
• Enjoy working in an active environment.
• Knowledge of the winter recreation industry an asset.

Terms of Employment:

• Seasonal position, January through to mid-March.
• Hourly wage.
• Weekdays, full-time, 40hrs per week.
• Complimentary season pass and shuttle bus pass.
• Range of industry discounts and perks.