Retail Supervisor

Title: Retail Supervisor
Department: Rentals & Retail
Reports to: Rentals & Retail Manager 

SUMMARY OF RESPONSIBILITIES:

Reporting to the Rentals and Retail Manager and Assistant Manager, this is a full-time seasonal position working Sept to May. Flexibility in shifts is important; during the off-season, shifts are 8am - 4pm, Monday to Friday. Once Mt Seymour is open for winter, shifts move to work 5 days out of 7 including evenings and weekends. 
This position will take responsibility for supervising the day-to-day operation of the retail operation, which will include planning, purchasing, sourcing, and operating the retail department. Other duties will include hiring, training, and supervising a small team of seasonal retail employees. 
A key focus of this position is working as a part of a team to support service excellence.

Responsibilities:

• Supervising the day-to-day operation of the Retail department.
• Assisting with long-term planning and goal setting for the Retail operation.
• Business development and sales growth.
• Prepare and deliver pre-season and ongoing training to retail staff, updating training manuals on an annual basis.
• Hire and train a seasonal retail team and provide ongoing supervision throughout the season including scheduling, coaching, etc. 
• Maintain ongoing communication with the Rental and Retail Manager and Assistant Manager regarding retail operations, including attending meetings, providing reports, daily check-ins, etc. 
• Assist with the execution of all retail purchasing ensuring appropriate product selection, inventory levels, and pricing/profitability.
• Work closely with the Marketing manager regarding product design, logos, and graphic design.
• Create an inventory system for retail sales; submit monthly inventory reports to accounting, review results of the system specific to theft and profitable sales items.
• Be proficient in all Point of Sales systems utilized by the retail department and be able to operate the systems, generate reports, and cash out.
• Supervise, lead, and coach all staff members in their effort to follow their personal strategic map.

WHAT WE REQUIRE FROM YOU:

• You have post-secondary education in a related field.
• Minimum 5 years experience in a high-volume environment, area of work should relate to retail and display.
• You have previous supervisory experience with a seasonal and young workforce.
• Accuracy and attention to detail, clear and concise handwriting.
• Advanced level of MS Word and Excel.
• Excellent communication and guest service skills.

TERMS OF EMPLOYMENT:  

• Seasonal, full-time position.
• $23 - $25 per hour, depending on experience.
• Complimentary season pass and shuttle bus pass.
• Range of industry discounts and perks.