Rentals Supervisor

Title: Rental Supervisor
Department: Rentals
Reports to: Rentals Manager

SUMMARY OF RESPONSIBILITIES:

Reporting to the Rentals Management, you are part of the management team and will be responsible for pre-season planning, hiring, training, reporting, and overseeing the day-to-day operation of the Rentals & Retail Department/team. This position is required to work day & evening shifts.

DUTIES & RESPONSIBILITIES:

• You will communicate daily with the rental management team and supervisors from other departments and meet regularly with the Rentals & Retail Manager, and report on your area of responsibility. You’ll also participate in regular department meetings
• You will assist the Rentals & Retail Manager with the overall operation of the department including schools, camps, and groups, and department scheduling tasks
• You will monitor Siriusware and Shopkeep cash systems
• You will keep your area organized within the Rental & Retail Department
• You will support other rental managers/supervisors in their area of responsibility when they are not on shift
• You will collaboratively prepare and deliver pre-season training, and continue to coach staff throughout the season, and continually review & update the Rentals & Retail training manual
• You will organize lost & found items nightly

WHAT WE REQUIRE FROM YOU:

• Post-secondary education
• Minimum 2 years experience in a high-volume retail environment
• Technical knowledge of the ski & snowboard industry
• Technical certification in Head-Tyrolia
• Previous supervisory experience with a seasonal and young workforce
• Accuracy and attention to detail, clear and concise handwriting
• Advanced level of MS Word and Excel skills
• Excellent communication and guest services skills
• Personal transportation to work outside of shuttle bus schedules

TERMS OF EMPLOYMENT: 

• Seasonal position, November thru to mid-April
• Daytime & evening shifts
• Hourly wage
• Complimentary season pass and shuttle bus pass
• Range of industry discounts and perks