Ski & Snowboard School Assistant Manager

Monday, June 18, 2018

Mt Seymour is seeking a full time seasonal Assistant Ski & Snowboard School Manager to join our team for the winter 2018-2019 season. The position would commence in November, 2018, and finish in April, 2019.

The Ski & Snowboard School Assistant Manager is responsible for assisting the Ski & Snowboard School Manager with overseeing the successful operations of the Ski & Snowboard School. 

Responsibilities:

  • To uphold Mt Seymour’s mandate of ‘To provide fun, safe and enriching experiences to guests and staff by providing professional and efficient customer service, progressive programs and appropriate facilities that will enhance the authentic Mt Seymour family tradition’.
  • Oversee all Ski & Snowboard School programs, ensuring that lesson content is high in quality and standards.
  • Assist in the development and execution of promotions for Ski & Snowboard School lesson programs.
  • Assist with the hiring, evaluation and scheduling of all Ski & Snowboard School Supervisors, Coordinators, and Instructors, including assisting with visa sponsorship.
  • Work closely with the Lesson Registration Coordinator to facilitate the successful registration of lessons. Provide direction on lesson availability, capacity and restrictions.
  • Assist with the planning and overseeing of an efficient and effective training and development plan for instructors.
  • Ensure instructor compliance with mountain and department policies outlined in training.
  • Liaise with the volunteer program and ensure it meets Department needs
  • Maintain accurate statistics and performance reports for all lesson programs.
  • Regularly review registration numbers and program capacity.
  • Make sure that all hours are verified and payroll is successfully submitted to Human Resources.
  • Ensure an efficient system is in place that coordinates all schools, camps and group bookings with the schedule and facilitate communication as required.
  • Assist with departmental Human Resources issues
  • Assist with lesson instruction as required

Qualifications:

  • Minimum CSIA or CASI Level 2 or equivalent, ideally dual certification.
  • Progressive experience within the Ski & Snowboard industry, with a minimum of three years in a supervisory/management position.
  • Strong interpersonal skills to build relations with guests and encourage student retention.
  • Diploma in Recreation Leadership, Hospitality Management, or Business Management.
  • Proven experience with MS Office (particularly Word, Excel, and Outlook)
  • Goal orientated with good time management abilities, organizational and administrative skills.
  • Strong team leader, with the ability to keep staff motivated and focused.
  • Excellent guest service skills; previous customer service experience and asset.

Terms of Employment:

  • Salaried Position
  • Seasonal November thru April.

To apply please submit a resume and covering letter to hr@mtseymour.ca