Pass Insurance Policy

The Mt Seymour Pass Insurance provides the assurance of a Partial Refund (pro-rated) due to medical reasons or employment transfers outside of a 200 kilometer radius of the resort.

Without purchasing the Pass Insurance, Season Passes are completely non-refundable and non-transferable.



The Pass Insurance must be purchased at the same time the Season Pass is purchased or added on prior to the end of Mt Seymour's Opening Weekend. Requests will be subject to the Claim Schedule consistent with the date that Mt Seymour receives a Completed Claim. This is not the date that the injury occurred nor the date stated on the required documentation (ie: doctor or employer’s letter) but the date that Mt Seymour receives a Completed Claim as described below.

Mt Seymour Resorts Ltd. will offer a partial refund on the cost of the Season Pass subject to the following Terms and Conditions:

1. The Pass Insurance must be purchased concurrently with the Season Pass or added on prior to the end of Mt Seymour's Opening Weekend. Buy your Pass Insurance now!

2. The Pass Insurance fee ($29 per pass) is not refundable under any circumstances.

3. Factors including the number of days that the Full Season Pass(es) were used and/or whether or not the pass(es) were issued to the Pass Insurance Holder will not be considered in the claim.

4. The Pass Insurance is not applicable to any pre-existing sickness or injury.

5. The Pass Insurance Holder becomes unable to Ski or Snowboard for the remainder of the season due to injury, medical illness or pregnancy AFTER the Pass Insurance has been purchased.

6. A Pass Insurance Holder is transferred by his/her employer making it necessary to move his/her residence outside a 200 kilometer radius from the resort, provided that the date of transfer is at least 45 days after the purchase of the season pass.

7. If a parent, spouse (legal or common-law), or youth/child (18 years of age or under) of a Pass Insurance Holder also chooses to cease participation, he/she is entitled to the same pro-rated refund. The refund is limited to one additional claimant.

8. Refund requests will not be accepted after the season end.

9. All refunds are subject to Mt Seymour Resorts Ltd.’s discretion and approval.



The Pass Insurance does not cover Non-Participation:

1. Caused by or contributed to by intentional self-injury.

2. Due to emotional disorders or pre-existing conditions unless the Pass Insurance Holder is hospitalized.

3. Due to any injury or sickness that does not prevent participation in skiing or snowboarding for the length of the winter season.



A Completed Claim includes the following:

1. Submission of a completed Mt Seymour Claim Form.

2. Your printed Season Pass (if applicable) – physical Season Passes can be returned in person to Mt Seymour Guest Services in the Alpine Activity Centre or Season Pass & Ticket office OR in the Mail to Mt Seymour, 1700 Mount Seymour Road, North Vancouver, BC V7G 1L3 - Attention: Claims Manager.

3. A Medical Certificate that provides prognosis and states that the Pass Insurance Holder is unable to ski/snowboard for the length of time that the illness or injury will prevent participation OR in the event of job relocation, include a letter from your employer (on company letterhead) stating the date and length of the relocation.

Claim Schedule
If a Completed Claim is received by Mt Seymour   Your Refund Eligibility
Within the date of purchase and the official season opening 100%
Within 30 days of the official season opening 80%
Within 31 and 60 days of the official season opening 60%
Within 61 and 90 days of the official season opening 40%
Within 91 and 120 days of the official season opening 20%