Outdoor Education Manager

Thursday, March 24, 2022

Mt Seymour is currently recruiting for an Outdoor Education Manager to join our management team.  This is a full-time year-round position overseeing our Outdoor Education Department

Reporting to the General Manager, this position is responsible for the successful and progressive operations of the Outdoor Education department.

The Outdoor Education Manager must apply an energetic, dynamic, and innovative approach to the creation, delivery, and facilitation of all programs. The Manager will be responsible for hiring, training, and overseeing a large team of interpretive guides. This is a year-round full-time position, during the summer this position directs the popular Eco-Adventure Summer Camps, during the winter the Outdoor Education Manager oversees all snowshoe operations, including rentals, trail maintenance and a full calendar of interpretive snowshoe tours.

Other responsibilities will include aspects of the operation such as staffing, budgeting, financial reporting, strategic planning, and purchasing/maintaining snowshoe equipment.

RESPONSIBILITIES & DUTIES:

  • To uphold Mount Seymour’s mandate: “To provide fun and entertaining outdoor winter experiences for guests and staff”
  • Oversee all Outdoor Education programs, ensuring that program content is high in quality and standards
  • Design and implement new programs based on market demand and innovative ideas
  • Set and review prices for programs
  • Provide promotional program content for sales and collateral materials.
  • Set growth targets for visits
  • Oversee the hiring, evaluating, and scheduling of all guides
  • Coordinate and provide training for all the staff in the Outdoor Education department
  • Prepare and oversee the annual budget for the Outdoor Education department
  • Develop and execute operating plans for the department
  • Work with Safety Manager to ensure appropriate safety standards are being met and communicated
  • Purchase equipment and supplies necessary for program delivery
  • Oversee practicum students and volunteers to ensure they fulfill their requirements
  • Foster a positive teamwork environment
  • Ensure a high level of customer service by evaluating programs and assessing suitability of equipment
  • Submit staff payroll on a timely basis
  • Supervise cashiers in the Snowshoe Adventure Centre
  • Deal with customer complaints on a timely basis
  • Raise the profile of snowshoeing to public and other mountain staff by educating, inspiring, and providing opportunities to snowshoe in a positive environment
  • Provide orientation and training to other departments (i.e. Group Sales, Guest Services, Patrol, Rentals and Retail) to ensure correct information is being provided to guests
  • Communicate with other departments as required (i.e. Guest Services, Patrol, Risk Management)
  • Communicate with Registrars and Call Centre Staff on a regular basis to ensure successful booking process
  • Oversee the setup, monitoring and take down of the Discovery Trail system throughout the winter season
  • To attend meetings with the General Manager and department head team
  • Other related duties, as required

QUALIFICATIONS & ATTRIBUTES (REQUIRED):

  • Diploma in Recreation Leadership, Hospitality Management or Business Management
  • Knowledge of computer applications such as Word, Excel
  • Previous budgeting experience
  • Strong interpersonal skills to establish working relationships with guests, staff, and outside organizations
  • Strong leadership and managerial experience
  • Formal Interpretive training and experience
  • Strong organizational skills to provide timely and high-quality service to Outdoor Education guests
  • Good communication skills, including the ability to speak in public
  • Strong team work ethic
  • The ability to multi-task and work well under pressure
  • Background in outdoor recreation/education, biology, environmental science
  • Capable of leading and mentoring a team of Outdoor Educators 
  • Strong outdoor experience and knowledge of wilderness skills, safety, and etiquette
  • Current first aid certification, or be willing to obtain
  • Program development experience with a foundation in interpretive and experiential education
  • Knowledge of local natural history
  • Enthusiastic, energetic, and positive attitude
  • Weekend work required during the winter season
  • Capable of hiking over rough mountainous terrain for extended periods while carrying group and programing supplies
  • Class 5 driver’s license (abstract required) Class 4 would be an asset
  • Reliable transportation

QUALIFICATIONS & ATTRIBUTES (DESIRED):

  • Knowledge of local First Nations history and culture
  • Training or experience working with children with special needs
  • Familiarity with Mt Seymour summer hiking trails

OTHER:

  • Must be willing to complete a criminal record check
  • Must be willing to work on a mountain top in challenging weather and environmental conditions

Terms of Employment

  • Full time year-round salaried management position
  • Pay Range:      To be discussed
  • Medical, dental, extended health, life insurance and Ltd benefits
  • RRSP Program
  • Paid Vacation
  • Eligible to bank overtime up to a maximum of 80 hours per season.
  • Complimentary family seasons pass
  • Complimentary family shuttle bus pass

Please apply with cover letter and resume to: hr@mtseymour.ca