Guest Experience Representatives f/t & p/t

Tuesday, August 20, 2019

We are looking for F/T and P/T Guest Experience Representatives to join our guest experience team.  Reporting to the Guest Experience Supervisors, the Guest Experience Representative is responsible for performing the day to day tasks required in the operation of the Guest Experience department. Working in some or all areas of the department (including Call Centre, Season Pass & Ticket Office, Lesson & Rental Desk & Lesson Check-in areas), the Guest Experience Representative will answer general inquiries about the products and services available and will process sales of passes, rentals, lessons and camps, and will ensure guest satisfaction.

Duties and Responsibilities.

  • To uphold Mt Seymour’s mission “To excite and engage everyone in mountain recreation by providing fun, safe and enriching experiences”.
  • Compliance with all Mt Seymour policies and procedures as set out in the Employee Handbook and Guest Experience (GE) Operations Manual
  • Make decisions from a perspective that supports the GE department, GE-coworkers, other mountain staff, and the company as a whole
  • To provide exceptional customer service
  • To gain in depth knowledge of the products and services Mt Seymour offer, and effectively sell, and answer inquiries regarding them, via face to face & phone interactions.
  • To ensure guests receive a positive experience in all aspects of their communication and visit to Mt Seymour
  • Accurate processing of credit card & cash transactions
  • Handle customer queries quickly and efficiently
  • Use own discretion in resolving complaints with a good understanding and awareness of mountain and department policies with the support of GE Supervisors
  • To work closely with all members of Mt Seymour staff to ensure all information provided to guests is up to date, correct, and clearly communicated
  • Other related administrative duties as required

 

Qualifications/requirements

  • Previous experience in a guest service or sales position
  • Intermediate knowledge of computer software programs such as Microsoft Word and Excel
  • Knowledge of Siriusware POS is considered an asset
  • Cash handling and cash reconciliation experience is considered an asset
  • Strong commitment to guest service
  • Excellent interpersonal and communication skills, with the ability to use good perception and judgment for quickly resolving guest problems
  • Excellent phone etiquette
  • Positive attitude and self-starter with great initiative
  • Supportive team member
  • The ability to work well under pressure and in busy environments
  • Ability to learn and take on many new tasks quickly

 

Terms of Employment:

Seasonal, November to April

Must be available weekends, holidays and some evenings

Must be available for all training dates

Hourly wage

Complimentary Season’s pass and shuttle bus pass

Range of industry discounts and perks

To apply please submit a resume and covering letter to Human Resources at hr@mtseymour.ca indicating that you are applying for the Guest Experience Representative Position or complete the online application form.