GUEST COMPENSATION

With the recent announcement, Mt Seymour is currently offering the following compensation for any unused products for the remainder of the 2019/2020 season. We appreciate your patience and understanding at this difficult time and appreciate it if you allow our staff time to process the relevant compensation over the next few weeks. Guests will receive an email confirmation once the compensation has been finalized. If anything changes, we will update our guests accordingly.

If you have any follow up questions, please email info@mtseymour.ca. We kindly ask that you please do not call.

 

LESSONS

All unused lessons have been credited in full to a Mt Seymour Gift Card. Mt Seymour gift cards never expire and can be used to purchase any product or service we offer on the mountain.

 

2019/2020 SEASON PASSES & NIGHT PASSES

Pursuant to our Season Pass Terms and Conditions all Season Passes are non-refundable and non-transferable to another season,  and Mt Seymour is not responsible for the amount of usage by Pass Holders. Mt Seymour was open for 88 days of the 2019/2020 season, Pass Holders who purchased the 60-day guarantee will not be eligible for a credit. 

 

3SKI DAY & NIGHT PASSES

All unused visits for 3Ski Passes will be extended into the 2020/2021 season and able to be used on any day/night (relevant to the pass purchased) apart from during the blackout period: Dec 26, 2020-Jan 3, 2021 & Feb 13-15, 2021. No refunds for unused days will be provided.

 

2020 SPRING PASSES

2020 Spring Passes that have not been printed will be credited in full to a Mt Seymour Gift Card. Mt Seymour gift cards never expire and can be used to purchase any product or service we offer on the mountain.

Any 2020 Spring Passes that have been printed and used for 3 or more visits will not be eligible for a credit.

Any 2020 Spring Passes that have been printed and used for 2 visits will be eligible for 1 visit loaded onto their card for the 2020/2021 season. Guests who purchased a Spring Pass with Rentals will also be able to redeem their rentals for their visit next season.

Any 2020 Spring Passes that have been printed and used for 1 visit will be eligible for 2 visits loaded onto their card for the 2020/2021 season. Guests who purchased a Spring Pass with Rentals will also be able to redeem their rentals for their 2 visits next season.

 

PRE-PURCHASED DAILY LIFT TICKETS

All unused pre-purchased lift tickets have been refunded in full. Please allow up to 7 working days for the refunds to appear.

 

SNOWSHOE TOURS

All pre-booked tours will be credited in full to a Mt Seymour Gift Card. Mt Seymour gift cards never expire and can be used to purchase any product or service we offer on the mountain.