Covid-19 Winter Protocols

The safety of both our guests and employees is Mt Seymour's number one priority. Snow School, Rentals, Patrol, Guest Experience, and Food & Beverage employees will all be fully vaccinated. We are working with our remaining employees towards a transparent & inclusive Covid-19 vaccination policy where our goal is to reach 100% voluntary vaccination.

Throughout the pandemic, we have worked tirelessly to create a safe and controlled environment for our guests and employees so that we can all enjoy winter recreation. We remain committed to following all Provincial Health Orders and recomnendations from Vancouver Coastal Health, and are ready to pivot accordingly as the pandemic continues to unfold.

Mt Seymour will be following advice and recommendations from Vancouver Coastal Health and the Provincial Government. Please stay at home if you are not feeling well or are experiencing any symptoms associated with COVID-19.

For 2021/2022 we will be continuing our reservable four-hour time slots for both season pass holders and lift ticket purchasers on weekends and holidays. Learn more HERE.

Face coverings are mandatory inside our buildings*. This policy is to keep our staff and guest safe.
Hand washing and sanitization stations are available throughout the resort.
Regular sanitization of surfaces and increased daily sanitization protocols.
Zero Blast - Anti-microbial treatment coats all non-food surfaces with a charged chemical. Studies have shown that this treatment has proved to keep surfaces cleaner than regular sanitizing for periods up to 6 months.
Sneeze guards installed where customers and staff interact.
Wash or sanitize your hands often.
Practice physical distancing of a minimum 2m/6ft.
Avoid touching your face.

*Accommodations can be made for those that are exempt from wearing a mask, please see a member of staff at the entrance to the building for more information.

Guest Services (including info for Pass & Ticket purchasers)

We will be actively managing capacities for all activities, to assist with cross mountain social distancing, and keep all of our guests and staff safe.
Guests have the option to pre-purchase their pass, ticket or rental prior to their visit (including Snowshoeing, Tubing, Tobogganing and Shuttle Bus tickets).
Automated, in advance and same day reloads will be available for all ski/snowboard lift ticket products.
We have three automated ticket machines for lift ticket & pass collection, for those guests that do not yet have a reloadable pass (Two located outside the Season Pass & Ticket Office, and one located at the South end of the Three Peaks Lodge).
Sneeze guards will be installed at all counters/booths where customers and staff interact.
Debit or credit only will be accepted for any on-hill ticket, pass or rental purchases.

Season Pass Holders

Season pass holders will need to reserve their visit on weekends and holidays but can come and go as they please on weekdays. More info HERE.
All non-reload 2021/22 season passes that are purchased prior to October 15, 2021 will be mailed out to purchaser address. If you have not yet received your Season Pass in the mail please email info@mtseymour.ca.
Photos must be uploaded and waivers must be completed online prior to passes being mailed.
If you have already purchased a 2021/22 Season Pass but are feeling uneasy about Covid-19, you have the option to take advantage of our 2021/22 Season Pass deferment policy, for more information see HERE.

*Student Value Pass holders must email in their proof of being a full time student (student ID and schedule for Fall/Winter semester), for their pass to be mailed out. Reload passes will be voided until proof is received.

Lifts

Guests can request riding the chair separate from other groups, otherwise chair occupancy will be filled during peak periods.
Singles line will be available for guests comfortable sharing the chair with other guests. Single riders wishing to occupy a chair without other guests will be required to use the main line-up.
Masks and social distancing in the lift lines is encouraged, but not mandatory.

Snow School

Ratio of student to instructor, under 7 4:1, over 7 8:1.
Pre-registration procedure for all lessons to eliminate potential line ups.
Daily symptom checks for instructors and supervisors.
Participant symptom checks to be completed prior to lesson.
Any waivers required will be available digitally, during the online purchase process.
All ski & snowboard instructors are required to be fully vaccinated.
Masks will be worn by instructors when social distancing can't be maintained, including when travelling on the chairlift with a lesson participant.
At anytime if a student expresses the desire for an instructor to wear a mask during the lesson, the instructor will accommodate that request.

Patrol

Patrollers will work in small teams (<6 people),
COVID screening questions will be asked and a mask donned, where appropriate, before a patroller comes to assist an injured person.
PPE worn by Patrollers is dependant on answers to screening questions, however, masks and gloves will always be worn.
All Patrollers are required to be fully vaccinated.
Patrol building cleaned daily, and contact points in Infirmary sanitised after each use.
All re-used equipment is sanitised after each use.

Shuttle Bus

Face masks are mandatory on the bus (no exceptions).
Hands must be sanitized before entering the bus.
Regular deep cleaning between journeys.
Lift ticket purchasers must pre-purchase a return shuttle bus ticket in advance at the same time as their ticket purchase.
Season pass holders are not required to reserve a bus ticket in advance, please present your Season Pass upon boarding.
There are no seating reservations. Seating is allocated on first come first served basis. Tickets are valid for any service on the date selected at the time of purchase.

Rentals

Guests will be required to pre-purchase their rental equipment online, alongside their ticket purchase.
All rental waivers to be completed digitally, during the online purchase process.
Reconfigured ski and snowboard rental shops to promote physical distancing and limit contact with staff and other guests.
Implemented digital and contactless rental system.
Implemented a sanitization program for all rental equipment.
Access to the rentals department will be limited only to guests who have pre-purchased their rental packages online (must be purchased prior to entering the rentals department). Children can be accompanied by one adult.
Face coverings mandatory in internal spaces.
Perspex barriers installed over cashier and counter areas/ Sneeze guards will be installed at all counters/booths where customers and staff interact.
Use of hand sanitizer before entering.
Increased and regular sanitization of all areas.
All Rentals employees are required to be fully vaccinated.

Retail

Increased retail presence on the hill including store located in The Hut. This will increase the opportunity to shop while allowing us to control capacities.
Store capacity managed to create a safe and socially distant shopping experience.
One way traffic through both stores.
We have expanded our online retail store to give you the option of contactless shopping for Mt Seymour apparel.
We’ll stock a large variety of masks and face coverings to meet your personal protection needs.
We have increased the frequency of sanitisation throughout our spaces and contact points.
Perspex shield and sanitizing station positioned in store and at check out stations.
Face coverings mandatory in internal spaces.

Tobogganing & Snow Tubing

Snow tubing and tobogganing tickets are available to purchase online in advance.
5m distancing on tube lift.
Reduced capacity & cleaning protocols for all indoor facilities.
Increased cleaning frequency of all equipment and indoor surfaces.
Anti-microbial ZeroBlast treatment of all public indoor spaces and tubes.
Physical distancing of 2m for all lineups with larger area cleared for use at bottom of tube lift.
Face coverings mandatory inside buildings.

Snowshoe | Outdoor Education

Encouraging social distancing for guests and staff.
Increased cleaning procedures of our facilities and equipment (including snowshoes).
Creating a reservation system for guests to reserve their time slot to avoid overcrowding of the Snowshoe Centre and surrounding facilities.
Having our products available for purchase online so guests can purchase before coming to Mt Seymour.
Perspex barriers will be installed over cashier and counter areas to separate guests from snowshoe rental staff.

Food & Beverage

Patrons, 12 years and over, need proof of double vaccination, via the BC vaccination app, to enter the Rock Chute Kitchen & Bar and patio.
Use of hand sanitizer before entering.
Once seated, do not move around unless leaving or going to the washroom.
Whilst in the line keep up to 6’ apart.
40-minute limit for indoor seating in Grillworks Cafeteria.
Some outdoor tables provided.
Perspex barriers installed over cashier and counter areas & between tables in Rock Chute.
No personal food allowed inside the building.
Increased and regular sanitisation of all areas.
Seating is for F&B patrons only.
All Food & Beverage employees are fully vaccinated.
Face masks to be used by everyone at all times whilst moving throughout the F&B areas.

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