Covid-19 Winter Protocols

This season is going to be like no other but if we all work together as a community we can keep the Mt Seymour team and guests safe and shredding and help prevent the spread of Covid-19. Mt Seymour will be following advice and recommendations from Vancouver Coastal Health and the Provincial Government. Please stay at home if you are not feeling well or are experiencing any symptoms associated with COVID-19. Below are a list of the changes that we are implementing on the mountain to keep us all safe. This page will be updated as we learn more and as we get closer to the season.

For 2020/2021 we will be introducing reservable four-hour time slots for both season pass holders and lift ticket purchasers on weekends and holidays. Learn more HERE.

Face coverings will be required to be worn at all times indoors. Access to internal buildings will be restricted and limited.
Face coverings will be required to be worn in lift lines and on the chairs or magic carpet.
Hand washing and sanitization stations are available throughout the resort.
Regular sanitization of surfaces and increased daily sanitization protocols.
Zero Blast - Anti-microbial treatment coats all non-food surfaces with a charged chemical. Studies have shown that this treatment has proved to keep surfaces cleaner than regular sanitizing for periods up to 6 months.
Sneeze guards installed where customers and staff interact.
Wash or sanitize your hands often.
Practice physical distancing of a minimum 2m/6ft.
Avoid touching your face.

Guest Services (including info for Pass & Ticket purchasers)

We will be actively managing capacities for all activities, to assist with cross mountain social distancing, and keep all of our guests and staff safe.
Guests will be required to pre-purchase their pass, ticket or rental prior to their visit (including Snowshoeing, Tubing, Tobogganing and Shuttle Bus tickets).
Automated, in advance and same day reloads will be available for all ski/snowboard lift ticket products.
We will be installing three automated ticket machines for lift ticket & pass collection, for those guests that do not yet have a reloadable pass.
Sneeze guards will be installed at all counters/booths where customers and staff interact.
Debit or credit only will be accepted for any on-hill ticket, pass or rental purchases.
Guest Hosts will be positioned outdoors to assist guests, and will be required to wear a face covering at all times.

Season Pass Holders

Season pass holders will need to reserve their visit on weekends and holidays but can come and go as they please on weekdays. More info HERE
We will be mailing out all non-reload 2020/21 season passes that are purchased prior to opening day. Season Passes will be mailed out in November*
Season Pass Holder photos will be able to be uploaded online (instructions on how to do this will be sent via email in late September).
All waivers must be completed online prior to passes being mailed.
If you have already purchased a 2020/21 Season Pass but are feeling uneasy about Covid-19, you have the option to take advantage of our 2020/21 Season Pass deferment policy, for more information see here.

*Student Value Pass holders must email in their proof of being a full time student (student ID and schedule for Fall/Winter semester), for their pass to be mailed out.

Lifts

Lift lines will be spaced out to allow social distancing of 2m/6ft between groups or individual riders.
Face coverings will be required in lift lines and when riding the lift.
Guests can choose to fill the chair with riders in your own bubble or ride as 2 singles on Mystery, or 1 person on Lodge/Brockton.
Riders on the Goldie Magic Carpet will be spaced out to allow social distancing of 2m/6ft between groups or individual riders.

Snow School

Face coverings will be worn at all times, by all instructors and supervisors.
Reduced ratio of student to instructor to allow for improved class management, under 7 3:1, over 7 6:1.
Pre-registration procedure for all lessons to eliminate potential line ups.
Created working pods so the same people work together every shift.
Private and semi-private lessons will be available for guests that are in the same bubble.
Programs that involve food and beverage service are being re-evaluated based on government health and safety procedures.
Half capacity in our Bear’s Den meeting area for our Bear Cub programs.
Daily temperature and symptom checks for instructors and supervisors.
Participant symptom survey to be completed prior to lesson.
Any waivers required will be available digitally, during the online purchase process.

Patrol

Patrollers will work in small teams (<6 people), with half the department isolated from the other half.Responding to an injured person.
COVID screening questions will be asked and a mask donned, where appropriate, before a patroller comes to assist an injured person.
PPE worn by Patrollers is dependant on answers to screening questions, however, masks and gloves will always be worn.
Number of responders minimized to avoid unnecessary exposure.
Patrol building cleaned daily, and contact points in Infirmary sanitised after each use.
All re-used equipment is sanitised after each use.

Shuttle Bus

Face masks must be worn at all times and hands sanitized before entering the bus.
Regular deep cleaning between journeys.
All travelers must have a shuttle bus reservation.

Rentals

Guests will be required to pre-purchase their rental equipment online, alongside their ticket purchase.
All rental waivers to be completed digitally, during the online purchase process.
Reconfigured ski and snowboard rental shops to promote physical distancing and limit contact with staff and other guests.
Implemented digital and contactless rental system.
Implemented a quarantine and sanitization program for all rental equipment.
Access to the rentals department will be limited only to guests who have pre-purchased their rental packages online (must be purchased prior to entering the rentals department).

Retail

Increased retail presence on the hill introducing a new store located in The Hut. This will increase the opportunity to shop while allowing us to control capacities.
Store capacity managed to create a safe and socially distant shopping experience.
One way traffic through both stores.
We have expanded our online retail store to give you the option of contactless shopping for Mt Seymour apparel.
We’ll stock a large variety of masks and face coverings to meet your personal protection needs.
We have increased the frequency of sanitisation throughout our spaces and contact points.
Perspex shield and sanitizing station positioned in store and at check out stations.
Face coverings mandatory in internal spaces.

Snowshoe | Outdoor Education

Encouraging social distancing for guests and staff.
Increased cleaning procedures of our facilities and equipment (including snowshoes).
Creating a reservation system for guests to reserve their time slot to avoid overcrowding of the Snowshoe Centre and surrounding facilities.
Having our products available for purchase online so guests can purchase before coming to Mt Seymour.
Perspex barriers will be installed over cashier and counter areas to separate guests from snowshoe rental staff.

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